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CONTACT

 

Contact Form on www.themoonchild.co.uk

Email: info@themoonchild.co.uk

 

 

 

DELIVERIES

 

 

WHEN WILL MY ORDER BE DISPATCHED?

 

Your order will be dispatched between 3-5 working days.

 

HOW LONG WILL MY ORDER TAKE TO GET TO ME?

 

From the date of dispatch, your order will take between 2-5 working days to reach you if you are based in the UK, and up to 14-21 working days if you are based internationally. Please allow slightly longer for bank holidays and public holidays. We give our customers / followers enough notice if we are ever unable to send out items within the usual dispatch times due to personal reasons. Items are dispatched via Royal Mail delivery. 

 

 

 

RETURNS

 

 

DO YOU ACCEPT RETURNS?

 

We operate a 14 working day return policy for UK customers and 21 working day return policy for international customers, this is valid from the date that you purchase your order.

 

We will accept your return if your item is EXACTLY how we sent you it. Please make sure there are no stains (e.g. makeup/fake tan) or spillages.

 

HOW DO I RETURN MY ITEM?

 

Please email info@themoonchild.co.uk with your order number and date of purchase. Please return your item to: 

 

The Moon Child

248 Leeds Road

Ilkley

West Yorkshire

LS29 8LW

 

Unfortunately we are unable to cover the postage costs of any returns. When sending the item back to us, please make sure you used tracked delivery or get a proof of postage receipt! 

 

 

 

REFUND/EXCHANGE/STORE CREDIT

 

If you would like a REFUND – please email info@themoonchild.co.uk with your order number and the platform you purchased your item from (Website/Depop)

 

If you would like to EXCHANGE your item – please email info@themoonchild.co.uk with your order number and the item you would like to exchange the return for. If your item is more expensive than the original order, we will send a PayPal invoice to your email address. If your item is less expensive than the original order, we will create a special discount code to give you a flat rate discount off your next order of the difference. 

 

If you would like to return your item for STORE CREDIT – please email info@themoonchild.co.uk with your order number. When we receive the item we will create a special discount code for you to use at the checkout of The Moon Child website that gives you a flat rate discount of the price of the original order, valid ONCE ONLY.

 

 

PROBLEM WITH ORDER

 

 

FAULTY OR DAMAGED ITEMS

 

We check over all of our items thoroughly before sale, however if your item is faulty or damaged we will give you a full refund, providing the items is sent back within 14 working days of purchase. Please return your item to: 

 

The Moon Child

248 Leeds Road

Ilkley

West Yorkshire

LS29 8LW

 

 

ITEM/S MISSING FROM ORDER

 

 

If there is something missing from your order, please email info@themoonchild.co.uk with images of your order and we will fix that ASAP for you. 

 

 

 

ANY OTHER QUESTIONS? PLEASE EMAIL: info@themoonchild.co.uk

 

 

 

 

 

 

 

 

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